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Refund Policy

Satisfaction Guarantee
VedaneQ stands behind its products with a 100% money-back guarantee. If you are not satisfied with your purchase, you are eligible for a refund. To initiate the process, return the unopened product along with purchase details. If you need to cancel an order, please do so within 24 hours of placing it.

Returns Instructions
For a smooth return process, follow these steps:

  • Notify us of your return and provide the reason through the refund page on our website.

  • Use a reliable courier service to send the product back, and share shipment details via email.

  • Products must be returned unopened and in their original packaging for a refund.

  • Ensure the product is not damaged during courier to be eligible for a refund.

  • Clearly mention your billing address, name, and contact number on the return label.

  • Return the product to the following address:
      Address: Scheme 53, Plot No. 100, Indore, Madhya Pradesh, 452010, India.

  • For further assistance, reach out to our customer service agents

Return Policy

  • Products must be returned unopened; opened or damaged products will not be accepted.

  • Inflatable products are not eligible for warranty, return, or refund.

  • Buyer bears the cost of shipment for returns.

  • Products damaged during shipment or due to improper packaging are not eligible for return or refund.


Damaged Products

  • Contact VedaneQ immediately if a product arrives damaged.

  • Ship the damaged product back to us, with shipment cost borne by the buyer.

Refund Process

  • Refunds may take up to 60 working days from approval, with email notification to the customer.

  • Order cancellations incur a 15% shipment fee deduction.

  • Defective products are exchanged; buyer covers shipment for the new product.

  • Credit card refunds take about 14 working days; debit card refunds take 30 working days.

  • VedaneQ reserves the right to deny refunds or exchanges.

Order Cancellation

  • Cancellations after shipping are not accepted.

  • VedaneQ may cancel orders due to shipping limitations, pricing errors, or product availability issues. Refunds will be issued in such cases.

Proof of Identification

  • Benchmarks communication reserves the right to request customer identification during delivery. Failure to provide identification can result in order cancellation.

Refund Process

  • Call customer care at 7065609434 for a return number.

  • Important:We do not accept direct returns. You need a return number for processing.

  • Include your full address while returning the product.

  • For queries or suggestions, feel free to contact us – we value your feedback.

Note: Shipping and handling charges will not be refunded.

Monday - Saturday (9AM - 6PM)

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